Support Packages
Have an existing Magento site that needs support? Looking to grow your online business? Hoping to find one vendor that can keep your site online and secure while also making recommendations to improve customer experience? The team of Magento ecommerce experts at Creatuity are ready to assist you with a ad hoc and monthly support plans for your Magento site.
You want to be sure that someone's watching for your site 24/7
You deserve 4h response time for non-critical items
There's always someone to help on the phone during business hours
It's not if you want backups, but how often you want them
We don't waste your hours, that's why they roll over
Our experts will help with strategy planning and recommendations
| Three Packages to Choose From | Standard | Premium | White Glove |
|---|---|---|---|
| Ticketing system available 24/7 | |||
| Phone Support During Business Hours | |||
| 24/7 monitoring and response to site-down issues | |||
| Google Analytics Review and Recommendations | |||
| Unused hours roll-over | |||
| Strategy and planning call with recommendations to discuss/plan how to use the package | 1 / month | 1 / month | 2 / month |
| Response time to any non-critical items | 2 business days | 2 business days | 4 hours |
| Advanced performance monitoring with proactive response | |||
| Competitive analysis, usability testing and other proactive recommendations | |||
| Backups and recovery planning |
Those who feel they have decent Magento support in house and not needing to sign a contract for ongoing IT support, can hire the Magneto support specialists at Creatuity for professional assistance. Ad hoc Magento support is billed on an hourly basis. Give us a call and we can discuss your needs.
Creatuity Has One Of The Largest
Teams Of Certified Magento Specialists
